Understanding WebCare Task Minutes: Your Complete Guide
How WebCare Task Minutes work — everything you need to know.
At digiDen, we've streamlined our WebCare service to make website maintenance simple and efficient for you. Here's everything you need to know about how WebCare Task Minutes work.
How WebCare Task Minutes Work
One Task = Up to 30 Minutes Maximum
When your WebCare plan includes task minutes (e.g., "6 tasks per month"), you're getting 6 individual tasks, each capped at 30 minutes maximum. This doesn't mean each task will take exactly 30 minutes – it simply means no single task will exceed this limit.
Why This System Works Better
Previously, when we offered "30 minutes of work time," clients would submit multiple small requests that required constant time tracking and created administrative overhead. Our current system eliminates this by treating each request as one complete task, regardless of whether it takes 5 minutes or 25 minutes to complete.
Benefits:
✨ No time-splitting across multiple requests
🎯 Clear task boundaries and expectations
📋 Reduced admin and simpler tracking
🚀 Faster turnaround times
Frequently Asked Questions
Q: What if my task takes less than 30 minutes?
A: Perfect! Whether your task takes 5 minutes or 25 minutes, it counts as one complete task. You're not "losing" unused time – you're getting efficient, focused work.
Q: What happens if my task might take longer than 30 minutes?
A: We'll assess the scope during planning. If a task is likely to exceed 30 minutes, we'll either:
Break it into multiple tasks (if you have task credits available)
Recommend it as a separate project quote
Discuss upgrading your WebCare plan
Q: What counts as one task?
A: Examples of single tasks include:
Updating contact information across your site
Adding a new blog post with images
Updating your opening hours and holiday notices
Swapping out gallery images
Adding a new team member profile
Q: Do unused tasks roll over to the next month?
A: No, unused tasks don't carry over to the following month – think of it as a fresh start each month! This keeps things simple and encourages you to make the most of your allocation. If you find you're consistently not using all your tasks, we're happy to chat about adjusting your plan to better suit your needs.
WebCare Tasks vs Support Tickets
Understanding the difference helps you choose the right channel for your needs:
WebCare Tasks 📝
Purpose: Website content updates and enhancements
Examples: Adding content, updating images, design tweaks
Timing: Scheduled as part of your monthly allocation
Scope: Proactive improvements and content management
Support Tickets 🔧
Purpose: Technical issues and troubleshooting
Examples: Site not loading, broken links, email problems, security concerns
Timing: Urgent, handled as priority issues
Scope: Reactive problem-solving and technical fixes
When in doubt: If something's broken or not working, it's likely a Support ticket. If you want to add, change, or improve something, it's probably a WebCare task.
Making the Most of Your WebCare Tasks
Top Tips:
Batch similar requests – Group related updates together when possible
Provide clear briefs – The more specific you are, the more efficiently we can work
Plan ahead – Consider your monthly needs and prioritise accordingly
Use your allocation – Don't let tasks go unused; there's always something that can be optimised!
Questions about your WebCare plan? Drop us a message in your project space. We're here to help you make the most of your WebCare subscription 🌟
